Technical Support – Pongobyte Computers

We believe that after-sales service and support are as important as the product you buy.

You can rely on a prompt and efficient process when you encounter a problem with the product you purchased from us.
We will endeavor to address your problem in a transparent way and using the proper measures
We will ask you for details of your problem and assess if the product needs to be sent back for investigation. There may be cases when the problem can be rectified without sending the product back.
If you need to send the product in for repair, we will keep you updated on the status of the repair and the steps we are taking to remedy your problem.

RMA Type *

Name *

First

Last

Address (will be used as return address) *

Email *

Phone

Product to return (description, model, serial numbers, purchase date) *

Reason for return *

Please provide as much detail as possible, e.g. error messages, events prior to you discovering the problem, any steps you might have taken to troubleshoot etc We encourage you to take photos and screenshots of the problem and submit to support@pongobyte.com.au IMPORTANT Before sending your product to us, you must ensure that any user generated data is backed up and that any personal information is deleted. We will not be responsible for any loss of data that may arise during the repair process. Products returned under warranty may be replaced with refurbished equivalent. Products found not to be defective upon inspection may incur diagnostic and return fees. For further details please refer our Terms & Conditions https://pongobyte.com.au/terms-conditions